Need help? Write to us info@nagtgroup.com
+971 4 886 6133
Last Updated: 7th October 2024
At NAGT Group, we strive to ensure that our customers are satisfied with their purchases. This Sales and Refunds Policy outlines the terms and conditions related to the sale of our products, as well as the process for returns and refunds. Please read this policy carefully before making a purchase.
Once you place an order, you will receive an order confirmation email containing the details of your purchase. This confirmation does not guarantee product availability. In case of any issues with your order (e.g., stock availability), we will notify you as soon as possible and provide options for either a refund or an alternative product.
While we strive to ensure that all product information on our website is accurate and up-to-date, there may be instances where a product becomes unavailable after an order is placed. If this occurs, we will notify you and offer alternative options or a refund.
We accept returns for products purchased directly from NAGT Group within 7 days of the delivery date, subject to the following conditions:
To initiate a return, please follow these steps:
Refunds will be issued in the following cases:
The following items are not eligible for a refund:
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@nagtgroup.com or call +971 4 226 5554 with your order number and a description of the issue, along with photos if applicable.
We will either replace the damaged or defective item, or offer a full refund, depending on the issue and product availability. We may also request that you return the defective item to us for review and quality control purposes.
We reserve the right to cancel an order if:
In such cases, we will notify you promptly and provide a full refund if applicable.
If you have any questions or concerns regarding our Sales and Refunds Policy, please feel free to contact us:
NAGT Group
Shop G03 & G04, Sheikh Butti Bldg. Next to NBF Bank, Al Khor Street,
Al Ras, Deira, UAE
Phone: +971 4 8866 133
Email: info@nagtgroup.com
Copyright © 2024 NAGT Group.